FAQ

PRODUCT

Each item online will have the applicable size guide listed on the same page. As sizes can vary from brand to brand, please check the size guide on each product before adding to your cart.

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Generally, all material and design information can be found on the product page description.

ORDERING + Payment

Movemetica currently accepts VISA, MasterCard, PayPal and AfterPay as payment methods.  We do not accept direct debit. If you have any concerns regarding your payment please contact info@movmetica.com

Please make sure you are entering this code into the "Promo Code" box, located in the checkout. Our codes are also case and caps sensitive so please check your entering it correctly and making sure there are no spaces at either end.  Unless otherwise specified, only one discount code/promotion can be applied at a time. Please check that another code is not already applied to your cart. If you have ensured that the code is valid and entered correctly and it is still not working, please get in touch with us by emailing us at info@movemetica.com

Should you have any changes we suggest emailing us as soon as possible. Please remember we aim to process orders as quickly as possible and can only accommodate changes prior to shipping.

If your order was successfully processed, you would have received an email – please check your junk box as well, sometimes it goes there!  If you can’t find the email, please contact us and we will check it out for you

If an item is crossed out on the size options then it may mean we are low or have no stock.   

Simply email us if you would like information on a specific size and product and a Movemetica team member will be able to let you know when it is expected back in stock.

Please refer to the size guide for each brand located on the ‘product details’ tab of each item, for a good starting point to determine your size.

Be sure to read the product’s description carefully. If an item fits a certain way or if there is anything important you should know, we will mention it here. 

- Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.

- You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.

- All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you.

- You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.For more information see: https://www.afterpay.com.au/terms

Movemetica merchandise comes from all over the world, and we support growing local and independent designers so some sizes and styles are limited. Please note that some styles may sell out whilst you are making your purchase in which case we will happily refund your money immediately and offer a 10% discount on your next purchase as compensation in the event we cannot fulfill your order! The possibility of this happening is extremely rare.

Delivery and Payment

Once we have shipped your item,  you will receive a confirmation email from us along with a notification from our parcel delivery partners.  The notification from our delivery partners will have tracking numbers and clear instructions on how to track your items. Still have a question? Email us info@movemetica.com

Movemetic delivers within Australia and New Zealand only. We currently do not accept other international orders.

We offer flat rate and free shipping whenever possible so you can order as much as you like for one low price. We ship via AusPost eParcel service.  We offer free standard shipping on all orders over $150. 

AUSTRALIAN ORDERS

Standard Post: FREE for orders over $150 (4-7 business days)

Regular Express Post: $10.00 (1-3 business days)

Regular Registered Express Post: $12.00 (1-3 business days). This option is recommended as it requires signature upon delivery.

Delivery to SA, WA, NT and regional areas may take between 4-8 days.

NEW ZEALAND ORDERS

Economy Mail: FREE for orders over $150 (7-10 business days) 

Standard Post: $15.00 (5-10 business days)

Registered Express: $25.00 (3-7 business days)

Please be aware that Movemetica is not responsible for goods that are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.

We do not process orders on Saturdays, Sundays or National Public Holidays.

Please ensure that you enter your correct delivery address, if you have made an error in your delivery address please contact us via email immediately.

If your order has already been shipped, Movemetica accepts no responsibility for incorrect details entered and will not replace orders that have been sent to addresses that have been incorrectly provided by the customer.

New Zealand Customers

Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to Movemetica due to unpaid duties and taxes on the destination country, however we will provide a store credit.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Movemetica. Shipping charges incurred in connection with the return of a product are non-refundable except for defective items.

Please refer to our shipping information for more details. Please double check to see if you have purchased a Pre-order item or a made to order item, these products are made especially for you and this can vary between 7 days to 8 weeks depending on which brand. If you item is pre-order you will be kept updated on the progress of your order.

Items available by pre-order are made to order. Once your order has been placed, please allow anywhere from 7 days - 8 weeks for your order to arrive. Upon placing your order, you will receive and update from us regarding the expected time frame for you order.

Any other in-stock items included with pre-order items will be held and shipped in one parcel once the pre-ordered item is ready.

Whilst the utmost care is taken in ensuring your items arrive safe and sound, sometimes things happen outside of our control.  Check out our returns policy and we will cover the cost of returning your item so it can be repaired, replaced or refunded.

Due to reductions in air freight capacity, there may be delays with couriers & AusPost parcels network that Australia Post operates around the country, particularly to regional and rural communities. Deliveries through Victoria are also experiencing 2-4 business days delay on arrival.

Returns and Exchanges

Movemetica does not offer refunds on change of mind returns, so please choose carefully. Refunds are available for faulty items only.

Movemetica will provide a store credit in the form of a gift voucher to the value of the goods returned excluding any shipping costs for the following reasons:

- Change of mind

- Wrong size or colour ordered

- Unpaid customs duties and tax

To be eligible for a return, please ensure:

- The product was received in the last 7 days and you have notified us within this time frame. 

- The product is in original packaging

- The product isn’t used or damaged

- You have the receipt or proof of purchase

- All merchandise MUST be unwashed, unworn and in perfect condition.

-All original tags MUST still be attached to the merchandise.

- Products that do not meet these criteria will not be considered for return.

- On-sale or used items are non-returnable and non-exchangeable, unless they are faulty.

Items received or requests to return items outside of this period will NOT be accepted. We recommend that all items are tried on as soon as they are received to ensure you are able to return items within this timeframe.

Find more information HERE.

To request a return:

1. Contact @info@movemetica to notify our team that you are returning your goods and wait for a return approval.

2. Post the items to the returns address below within 7 days of notifying our team of your return and send the parcel tracking number via email to info@movemetica.com.  Your goods must be returned in their original condition. 

3. We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused, or lead to the closure of your Movemetica customer account at our discretion.

4. As a marketplace please note that shipping fees may apply for more information please contact info@movemetica.com

We happily exchange sizes or styles if you don't find your perfect fit. Please notify us by email (info@movemetica) of your intent to exchange within 7 days of receiving your goods,  and post the item(s) back to the below address.

To request an exchange (*I need to confirm this process but this will do for now)

1.Contact @info@movemetica to notify our team that you are returning your goods and wait for a return approval.

2. Post the items to the returns address below within 7 days of notifying our team of your return and send the parcel tracking number via email to info@movemetica.com.  Your goods must be returned in their original condition. 

3. Once the original item is received we will send you the replacement.

As we work with small independent designers it is necessary to be charged for the replacement shipment fee. Fees are as follows:

Local < > Local: $10

Aus < > NZ : $20

Please note exchanges are subject to availability.

Please contact info@movemetica.com to notify our team that you are returning goods.  Your goods must be returned in their original condition as outlined above and sent to:

Movemetica Returns

PO Box 1731

BUDERIM QLD 4556

Please include your original order invoice or a note with your order number and full contact details. Orders that cannot be identified will experience delays in processing.

If the item is faulty, Movemetica will refund the cost of shipping as well as the cost of the item/s.

Please allow up to 14 days for your return to be processed. All refunds will be provided via PayPal or credit card.

Once we receive your return, please allow 2-3 business days for your return to be processed.  If the item is faulty then we will refund the full amount plus your postage. This may take up to 5-10 business days for your bank to send the refund to your account. Your refund will be credited to the same card used to make the original purchase. All other returns will result in a store credit.  We’ll send you an email when our team has processed your refund so you know it’s on the way. 

For more information on our return policies and how to return an item please read our Return Policy.

Don’t want to exchange? Not a problem! Opt for a store credit instead and spend it on any item available online. Simply let our Customer Service team know via email or include a note with your return parcel.

To use your credit, ensure that you are logged in to your account. You will find available credit in your account information and again at the checkout (just above Payment Methods). 

To apply it to your order, simply enter the value you would like to redeem in the provided box and it will automatically deduct from the order total.

Please note that some garments are handmade and many are hand screen printed, handwoven and/or dyed naturally. This is part of the beauty of the products we sell. We ask you to please bear this in mind if you notice a slight imperfection or a minor variation of colour. In terms of size and fit, please review the size chart in the product description carefully.

We're sorry to hear that you may have received a faulty item. We do our best to check all products thoroughly, prior to sending them out to you. If you do believe that you may have received a faulty item, please contact us at info@movemetica.com so we can get this resolved for you as quickly as possible.

All items are quality controlled and checked before being sent to customers. Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice including shipping costs.

Once Movemetica receives the item, it will undergo a routine quality review and we will contact you to advise on the appropriate procedure.  Refunds for Faulty items  are processed via PayPal or Credit Card. Your refund will normally appear on your bank statement within 10 business days.

Sorry to hear that your order didn't quite work out! We want you to be 100% happy with your purchase so we'll happily accept a return within 7 days of purchase. Read our returns policy for more information.

You are responsible for any costs associated with returning your order. We recommend sending your return back to our warehouse using a tracked method to ensure this arrives back safely.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year. To find out more click here.

We DO NOT accept returns on sale items, so please choose carefully.

In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by Movemetica.

Refunds can take up to 10 business days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.

If you have any questions about our Returns, Shipping and Refunds Policy, please contact us at any time info@movemetica.com

My Account

Join the movement, receive special offers, birthday discounts and so much more when you set up a Movemetica account.  You can check your payment history, your wishlists, your order history, and the progress of your current orders, a quick checkout. 

To set up an account with us, click on the little person icon in the top right hand corner then add your name and contact details. 

As a small independent business we also appreciate your continued support, by creating an account your purchases are all recorded in one place, this means you can become a Movemetica VIP.   If you would like more information about becoming a VIP please email us at info@movemetica.com

Privacy

More information can be found under Movemetica's Privacy Policy.

More information can be found under Movemetica's Terms and Conditions.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies and other identification technologies on our Site for a number of purposes, including: to determine the popularity of content, to deliver and measure the effectiveness of advertising campaigns, to analyse site traffic and trends, and to generally understand the online behaviours and interests of people who interact with our services. These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.

No data obtained from our use of cookies or other similar technologies is shared or given to third parties. Additionally, the data obtained from our use of cookies or other similar technologies is not linked to any personal information you may provide and cannot be used to identify you.

You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies. You can do this by configuring your computer so that it disables cookies or does not accept them and by clearing your local cache or browsing history. For further information about cookies, including information setting out how to view the cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.

Feedback

We’re always keen on positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item @movemetica or with the hashtag #movemetica #movewithmovetica 

Where should I direct my compliment?

We're so glad you've had a great experience shopping with us! Please email us at info@movemetica.com

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.  Please email us at info@movemetica.com

Where should I direct my complaint? 

We're sorry that you haven't had the best experience shopping with us. Please email us at info@movemetica.com

Caring for your items

Please refer to individual garment tags outlining fabric and care.

Please wash in cold water with like colours, and lay flat to dry where possible. Do not iron, tumble dry or use fabric softeners.

We highly recommend referring to individual garment tags outlining fabric and care.